All posts filed under: Growth

Fast-forwarding decision making

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All organisations waste a huge amount of time believing that they are making progress on decisions, when in fact they’re just involved in the theatre of decision making. This happens through indirect actions that feel like progress is being made, but in fact contribute nothing to it. Small changes can speed up progress dramatically. This post is an expansion of an internal note that I circulated at work, mostly as advice to myself rather than […]

Removing uncertainty: the tip of the iceberg

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We spend a lot of time working on things that nobody else knows exists. A seemingly simple act of serving up a photostream with infinite scroll may require global infrastructure, aggressive caching and data being mirrored at the edges of a CDN. I’m sure there’s some kind of inverse correlation between the delight of a user experience and the challenge of the implementation in software at scale. This is because in order for the tip […]