Month: May 2024

The Disappointment Frontier

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I recently listened to Tim Ferris interviewing Claire Hughes Johnson, who, during her time at Stripe, wrote the excellent Scaling People: an actionable handbook for how to implement and run all of the administrative machinery that makes a company work. Check it out if you haven’t already. During the interview she referenced a quote that I’d forgotten about until then, that: “leadership is disappointing people at a rate they can absorb“, which is typically attributed to Ronald Heifetz […]